Privacy Policy

Last Updated: 05th Sept,2023

HMCarePlanner (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our SaaS Care Agency Management Software (“the Software”). It also describes your rights and choices concerning your personal data. Please read this Privacy Policy carefully to understand how we handle your information.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide: When you use our Software, you may voluntarily provide us with information, including but not limited to:

  • Personal identification information (e.g., name, email address, phone number)
  • Caregiver and client details (e.g., names, contact information)
  • Staff schedules and performance data
  • Billing and payment information
  • Any other information you choose to submit through the Software.

 

1.2 Information Automatically Collected:

When you use the Software, certain information may be automatically collected, including:

  • Usage data (e.g., log files, IP addresses, browser type)
  • Device information (e.g., device type, operating system)
  • Location data (only with your consent).

 

2. How We Use Your Information

We may use your personal information for various purposes, including:

  • Providing and maintaining the Software’s functionality and services
  • Personalizing your experience with the Software
  • Processing transactions and managing billing
  • Improving our Software, products, and services
  • Responding to your inquiries and support requests
  • Complying with legal and regulatory requirements.

 

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

  • With your consent
  • To trusted service providers who help us deliver and maintain the Software
  • To comply with legal obligations, such as responding to legal requests or government investigations
  • In connection with business transactions, such as mergers, acquisitions, or asset sales.

 

4. Data Security

We take the security of your personal information seriously. We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

 

5. Your Rights and Choices

You have the following rights concerning your personal information:

  • The right to access and correct your personal data
  • The right to request the deletion of your personal data
  • The right to object to the processing of your data
  • The right to data portability
  • The right to withdraw consent (if processing is based on your consent).

 

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. 

 

7. Third-Party Links

Our Software may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of third-party websites.

 

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication methods.

 

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

HMCarePlanner | 0208 058 0920 | info@hmcareplanner.co.uk

Thank you for trusting us with your personal information. We are committed to safeguarding your privacy and providing you with the best possible user experience with our HMCarePlanner Care Agency Management Software.